Terms & Conditions
These Terms & Conditions apply to all tutoring services provided by Virtus Tutors. Please read them carefully before booking or attending sessions.
Last updated: 19 September 2026
1. Services provided
Virtus Tutors provides private tutoring services for GCSE-level subjects, including but not limited to Maths, Science, and English. Sessions may be delivered online or in person, subject to availability and location.
2. Assessments & suitability
An initial assessment call may be conducted to determine the student’s current level, goals, and suitability for tutoring. We reserve the right to decline or discontinue services if we believe tutoring is not appropriate or if expectations are unrealistic.
3. No guarantee of results
While we pride ourselves on delivering high-quality, structured tutoring, academic results cannot be guaranteed. Progress depends on multiple factors including student engagement, effort, attendance, independent practice, and external circumstances beyond our control.
4. Payments
No payment is taken on the website. Payment links are sent before each session. Payment is by bank transfer or PayPal. Sessions must be paid for in advance unless otherwise agreed in writing.
5. Cancellations & rescheduling
To cancel or rearrange a session without charge, please give us more than 24 hours’ notice before it is due to start. Email hello@virtustutors.com or message us.
Sessions cancelled less than 24 hours before they are due to start are normally charged in full, because the time has been set aside and cannot be offered to anyone else at short notice.
If your child is ill, or something urgent comes up, tell us. We will rearrange the session at no extra cost rather than charge you. We would rather keep a student than win an argument about one hour.
If we need to cancel a session, we will rearrange it or refund it in full, whichever you prefer.
Your right to cancel
If you booked with us online or by message, you have 14 days from booking to cancel and get your money back, whatever the reason. If you asked us to start lessons inside those 14 days, we will refund what you have paid less the value of any lessons already taught.
To cancel, email hello@virtustutors.com. You do not need to give a reason.
Nothing in these terms affects your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015.
6. Online sessions
For online tutoring, a stable internet connection and appropriate device are required. We are not responsible for disruptions caused by technical issues outside our control.
7. How sessions are delivered
All tutoring is delivered online and one-to-one. We do not offer in-person or in-home sessions and we do not travel to students. Sessions take place on Microsoft Teams, and we do not record them. Parents/guardians are responsible for ensuring the student has a suitable, quiet space and a working device and connection for each session.
Sessions are scheduled within our published teaching hours, which are stated in UK time (Europe/London). Where you are in a different timezone, please confirm the corresponding local time before booking.
8. Safeguarding & conduct
We expect respectful behaviour from students and parents at all times. We reserve the right to suspend or terminate services if conduct is inappropriate, unsafe, or disruptive.
9. Limitation of liability
To the fullest extent permitted by law, Virtus Tutors shall not be liable for any loss, damage, or outcomes arising from the use of our services, including academic results or exam performance.
How sessions are priced and scheduled
Sessions are delivered online, one-to-one.
Prices are in GBP; the student’s bank may add a conversion charge.
Sessions are scheduled in UK time, with the parent’s timezone taken into account.
Which law applies
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute arising from them.
If you live outside the United Kingdom, this does not remove any rights you have under the consumer law of the country where you live.
10. Changes to these terms
We may update these Terms & Conditions from time to time. The latest version will always be available on this page.
If anything is unclear, feel free to get in touch or book a free assessment call.